FAQ, Support & Kontakt für dich

As a general rule, you should wash your bedding every 2-4 weeks. If you sweat more at night or are allergic, you should wash your bed linen regularly every 2 weeks.

As our long-staple Indian cotton is very robust, you can use normal heavy-duty detergent for our bed linen. This is also best for white bed linen. You can find the exact dosage on the respective detergent packaging.

Whether you use liquid or powder detergent is ultimately up to you. Powder detergent usually contains fewer surfactants and additives.

For the Cottonbabe bed linen, you can select whites and coloreds as the washing program. You can wash the Cottonbabe bed linen at up to 60 degrees.

For the most crease-free laundry possible, make sure that you choose the lowest possible spin speed. We recommend a maximum of 900.

You should avoid using fabric softener. No bedding needs it necessarily. Even if it makes the bed linen even fluffier, it inhibits the absorbency and breathability of the cotton . Especially if you sweat a lot, this is not an advantage. Fabric softener can also cause allergies , which is why you shouldn't use it on children.

Yes , you can put the bedding in the dryer as normal. We even recommend this to you.

Yes , our bed linen tends to get softer with each wash.

Cotton tends to be a little wrinkled after washing and drying. You do n't necessarily have to iron the bed linen, but we recommend it because it will be softer and look neater .

For ironing, it is best to use an ironing board that is as large as possible and a steam iron . With this setup you have ironed your bed linen in no time.

If you only have a normal ironing board and a normal iron at hand, ironing will of course also work.

We will inform you about the expected delivery time of your order in the order overview as well as in your order confirmation by e-mail - however, this time may vary depending on the selected items and the shipping method.

Why hasn't my order shipped yet?

Please give us some time to prepare your order for shipping. We usually ship orders within 48 hours, some orders may take a little longer.

Can I change again when and how my package will be delivered?

That's fine! Our shipping partners DHL and DHL Express always send you an e-mail to announce the package. You can use this to specify your desired delivery location, such as a parcel shop, or change the delivery day.

What happens if I'm not there on the first delivery attempt?

If the courier doesn't meet you, you can use the shipment tracking to see whether your package was handed over to a neighbor or a branch, for example. In some cases, a new delivery attempt will be made.

My package should have already arrived?

Please use the shipment tracking to check whether the package was delivered to a neighbor. If it's not with a neighbor and the shipping status hasn't changed in 5 days, please contact us - our contact options are below.

Shipping within Germany is always free.

Shipping to Austria and the other EU countries costs €9.95 for orders under €100; from €100 it is free.

Shipping to Switzerland costs €14.95 for orders under €100; from €100 it is free. Deliveries to Switzerland are made duty unpaid: import charges and any customs duties are not included in the price.

Delivery times: Germany 2–3 working days (mattresses 3–5 working days), other countries up to 7 working days (mattresses up to 14 working days). You can find all details under Shipping and delivery.

We're sorry, this shouldn't happen.

Is the content of the package still intact?
If so, everything turned out fine after all. Put the shipping box in the paper recycling bin as usual and enjoy a great unboxing experience!

Was the content also damaged during shipping?

Please report obvious transport damage to the delivery service as soon as possible and send us photos of the packaging and the damaged item to info@cottonbabe.com together with your order number. We will take care of everything else. Your statutory rights remain unaffected.

Yes, if you have not yet received a shipping confirmation from us, we can still change/cancel your order. Write to us as soon as possible at: info@cottonbabe.com

We're sorry and of course it shouldn't be. So please send us a message to info@cottonbabe.com or leave us a message using the contact form.

We are sorry and should not be. Please send us all the necessary information and pictures at info@cottonbabe.com or via the contact form below so that we can send you a replacement as soon as possible.

No. You organise the return yourself and bear the costs. We do not include a return label. Please send the goods with sufficient postage to:

Cottonbabe Interior GmbH
Riegelgartenstr. 13
76703 Kraichtal
Germany

If you withdraw from the contract, we will refund all payments received from you, including the costs of standard delivery, no later than 14 days after we receive your notice of withdrawal. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them back, whichever is earlier. We will use the same means of payment that you used for your order.

You can withdraw from your order within 14 days of receiving the goods without giving any reason. To do so, inform us of your withdrawal within this period by means of a clear statement, e.g. by e-mail to info@cottonbabe.com. You can find all details in our right of withdrawal.

You organise the return yourself and bear the costs; we do not include a return label. Return address: Cottonbabe Interior GmbH, Riegelgartenstr. 13, 76703 Kraichtal, Germany. You can find out how the return works on our Returns page.

You only have to pay compensation if the goods have lost value due to handling that goes beyond checking their nature, characteristics and functioning.

Has the 14-day withdrawal period expired?

Feel free to send us a message anyway and we'll see what we can do. 🙂

No, we do not include a return label. You organise the return yourself with a shipping company of your choice and bear the costs. Please enclose a note with your order number. You can find the procedure and our return address on our Returns page.