AGB
1. Scope
The following terms and conditions apply to all orders via our online shop.
Our online shop is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for the purpose of
completes, the majority of which are neither commercial nor self-employed
professional activity can be attributed. Entrepreneur is a natural
or a legal person or a partnership with legal capacity that
Conclusion of a legal transaction in the exercise of their commercial or
independent professional activity.
2. Contractual partner, conclusion of contract
The purchase contract is concluded with Cottonbabe Interior GmbH. The presentation of the products in the online shop does not constitute a legally binding offer,
but a non-binding online catalogue. You can view our products
first without obligation in the shopping cart and your entries before sending
Correct your binding order at any time by using the
Use the correction aids provided and explained in the order process. By clicking
of the order button you place a binding order in the shopping cart
contained goods. Receipt of your order will be confirmed by email
Mail immediately after sending the order.
When the contract is formed with us depends on you
selected payment method:
Klarna invoice / purchase on account
We accept your order by sending a declaration of acceptance in a separate email
mail or by delivering the goods within two days.
Credit card
When you place your order, you send us your credit card details at the same time.
After your legitimation as a legitimate cardholder, we will ask for your
Credit card companies to initiate the payment transaction and take
thereby your offer.
PayPal, PayPal Express
In the ordering process you will be taken to the website of the online provider PayPal
forwarded. There you can enter your payment details and the
Confirm payment order to PayPal. After placing the order in the shop
we ask PayPal to initiate the payment transaction and thereby accept
your offer.
Immediately by Klarna
After placing the order, you will be taken to the website of the online provider
Sofort GmbH, where you confirm the payment order. Thereby
the contract is concluded with us.
Amazon Pay
In the ordering process, you will be forwarded to the website of the online provider Amazon before completing the ordering process in our online shop. there
you can use the delivery address and payment method saved on Amazon
select and confirm the payment order to Amazon. subsequently become
You are redirected to our online shop where you complete the ordering process
be able. After placing the order, we request Amazon to initiate the
payment transaction and thereby accept your offer.
3. Contract language, contract text storage
The language available for the conclusion of the contract is German.
We save the text of the contract and send you the order data and our terms and conditions
via email to. You can view the text of the contract in our customer login.
4. Terms of Delivery / Shipping
Deliveries are only possible to delivery addresses within Germany, Austria and Switzerland.
Shipping within Germany is free.
The shipping costs for delivery to an Austrian or Swiss address are calculated individually, depending on the product
The delivery of the order takes place exclusively via the shipping route.
In the event of a renewed shipment due to an incorrectly stored address by the buyer, we reserve the right to subsequently claim the flat-rate shipping costs. The flat rate is €4.99 / CHF 6.00. It is the buyer's responsibility to verify all information before completing the ordering process.
5. Payment
The following payment methods are generally available in our shop
Disposal:
Credit card
When you place your order, you send us your credit card details at the same time.
We will immediately ask for your legitimation as a legitimate cardholder
the order, your credit card company to initiate the payment transaction
on. The payment transaction is automated by the credit card company
performed and your card charged.
PayPal, PayPal Express
In the ordering process you will be taken to the website of the online provider PayPal
forwarded. In order to be able to pay the invoice amount via PayPal,
You are registered there or register first with your access data
legitimize and confirm the payment order to us. After submitting the
When ordering in the shop, we ask PayPal to initiate the payment transaction.
The payment transaction is automatically processed by PayPal immediately afterwards
carried out. You'll get more information during the ordering process.
Immediately by Klarna
After placing the order, you will be taken to the website of the online provider
Immediate GmbH forwarded. To pay the invoice amount via Sofort
you must have an online
Have a banking account with a PIN/TAN procedure, identify yourself accordingly and
confirm the payment order to us. Further information is available from
order process. The payment transaction will be processed immediately afterwards by Sofort
carried out and your account will be debited.
Amazon Pay
In the ordering process you will be taken to the website of the online provider Amazon
before completing the ordering process in our online shop. to over
Amazon handle the ordering process and pay the invoice amount
can, you must be registered there or register first and with your
Authorize access data. There you can find the ones stored on Amazon
Choose delivery address and payment method, use your data through
Confirm Amazon and the payment order to us. Then you will
redirected to our online shop where you complete the ordering process
be able. Immediately after placing the order, we request Amazon to initiate the
payment transaction. The payment transaction is automated by Amazon
carried out. You'll get more information during the ordering process.
Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm,
Sweden, we offer purchase on account as a payment option.
Please note that Klarna invoices are only available for consumers and
that the payment has to be made to Klarna.
When purchasing on account with Klarna, you always get the goods and you first
always have a payment period of 14 days.
The complete terms and conditions for purchase on account can be found
here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .
6. Retention of Title
The goods remain our property until full payment.
7. Damage in transit
If goods are delivered with obvious transport damage, you can make a complaint
Please report such errors to the deliverer immediately and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
8. Warranty and Guarantees
The statutory liability for defects applies.
The following applies to used goods: if the defect disappears after one year
If the goods are delivered, claims for defects are excluded. Defects,
which occur within one year of delivery of the goods can
the statutory limitation period of two years from delivery of the goods
be made.
Information on applicable additional warranties and their specific terms
can be found with the product.
Customer service: You can reach our customer service for questions, complaints and
Complaints on weekdays from 8 a.m. to 5 p.m. by calling +49 160 98096803 or by email at info@cottonbabe.com
9. Statutory Right of Withdrawal
Information on the statutory right of withdrawal can be found in the cancellation policy .
The statutory right of withdrawal is essential for both parties. This applies with priority and from the delivery date for 14 working days.
10. Contractual right of return and exchange
In addition to the statutory right of withdrawal for consumers and users in accordance with Clause 9 above, we grant you a contractual right of return and exchange.
The right to return or exchange applies to all items purchased from the Cottonbabe online shop. This applies to all products unless otherwise noted. The respective contractual conditions of the respective provider apply to products that were purchased via marketplaces other than the Cottonbabe online shop www.cottonbabe.com .
Products can be tried on but should be returned to us in new condition (e.g. not worn for a long period of time).
The relevant forms can be accessed under Help & Contact .
Our extended returns and exchanges period is 30 days, beginning on the order date . Please note that we will no longer process returns that reach us after 30 days from the order date. A refund is excluded in this case.
Returns sent after 30 days to our office address or our warehouse address at your own expense cannot be considered. A refund is excluded.
In principle, an exchange is not possible for products that are purchased during the period of a discount campaign.
10.1 Return of Entire Order
If an order with a value of more than EUR 30.00 is returned to us in full, we, Cottonbabe Interior GmbH, reserve the right to withhold a flat rate shipping fee of EUR 4.99. The amount of the respective order will be refunded to the specified means of payment, minus the flat rate, within 14 working days.
10.2 Enforcement of Gift
An exchange by the recipient, hereinafter the second owner, is only possible if the complete data of the donor, hereinafter the first owner or buyer, (name, address, e-mail address and order number) are available and given. If a second owner wants a return within our 30-day return period from the date of purchase, the complete data of the first owner or buyer (name, address, e-mail address and order number) must also be available and given here. In this case, the refund will be made using the original payment method.
If a return is made to the seller without providing the data of the first owner or buyer, it is not possible to process the exchange or return. The goods will be donated. The return to the applicant is not possible.
11. Undeliverable Delivery
If your order cannot be delivered after several attempts for reasons beyond our control, it will be returned to us. In this case, we assume that you want to withdraw from the contract, which then automatically turns into a return obligation. As a consequence, we will immediately, but no later than 14 days after cancellation, refund all payments received from you, excluding shipping costs (with the exception of additional costs resulting from the fact that you choose a different shipping method than the standard shipping method offered by us have chosen).
11. Discounts, Discount Codes & Snocks Gift Cards
11.1 Discounts & Discount CodesApplicability
Each discount code can only be used once per purchase and per customer.
Only one discount code can be used per order. The combination of different discount codes is not possible. The combination of bundles and discount codes is not possible.
If a discount code is applied to an already reduced offer price (larger packaging unit / bundle), the discount will be deducted from the unit price. A cash payment of discount codes is just as impossible as any other offsetting or reimbursement of the monetary value of a discount code. Discount codes issued to the customer are excluded from resale, assignment is not permitted. The discount codes are only valid for the Snocks online shop (https://cottonbabe.com).
Validity:
The validity period of the discount codes is limited. The discount codes lose their validity after the date stated on the discount code. An extension is excluded.
Minimum order value:
A minimum order value is always mentioned in the detailed information of the respective discount code. If the minimum order value is subsequently fallen below by returning the corresponding article, Snocks reserves the right to charge the difference between the order with a discount code and the order without a discount code. Discount codes that are assigned when registering for the newsletter are valid for a minimum order value of €0.
Returning items:
If you make use of your right of withdrawal or if the goods are returned for other reasons, only the reduced purchase price will be reimbursed. There is no entitlement to a refund of the discount code or to a new discount code.
Billing for multiple items:
If an order to which a discount code is applied consists of several items (shopping cart discount), Snocks reserves the right to split the reduced amount among one or proportionately several items.
Non-performance of an order or delivery:
If the order or individual items to which the discount code relates are not fulfilled, there is no entitlement to reimbursement of the value of the discount code or entitlement to a new discount code.
Third party discount codes:
The redemption of discount codes, vouchers or other bonus systems from third parties, such as Miles&More, Paypal, PayBack, Otto.de or Amazon, are not valid. We are not responsible for the updating of offers or discount codes on third-party sites.
12. Liability
The above restrictions and reductions in deadlines do not apply to
Claims for damage caused by us, our legal representatives or
vicarious agents were caused. We are always fully liable:
in the event of injury to life, limb or health, in the event of intentional or grossly negligent breach of duty, in the case of promises of guarantees, if agreed, or insofar as the scope of application of the Product Liability Act is open
Execution of the contract is made possible in the first place and compliance with the
Contractual partners may regularly trust (cardinal obligations) through slight
negligence on the part of us, our legal representatives or vicarious agents
the amount of liability is based on the damage foreseeable at the time the contract was concluded
limited, the occurrence of which must typically be expected. in the
Other claims for damages are excluded.
13. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS)
ready, which you can find here https://ec.europa.eu/consumers/odr .
To participate in a dispute resolution procedure before a
We are not obliged and not willing to act as a consumer arbitration board