Shipping policy

This translation is provided for convenience; the German version is legally binding.

Shipping and delivery

Last updated: 31 October 2026

Delivery area

We deliver to Germany, Austria, Switzerland and the other member states of the European Union. Excluded are Bulgaria, Croatia, Malta, the Canary Islands, Ceuta and Melilla.

Shipping costs

  • Germany: free shipping on all products
  • Austria and other EU member states: 9.95 € for a goods value below 100 €; free from a goods value of 100 €
  • Switzerland: 14.95 € for a goods value below 100 €; free from a goods value of 100 €; delivered duties unpaid (see below)

The goods value of your order after deduction of any discounts is decisive. If prices are displayed in another currency, the correspondingly converted amount applies. Shipping costs are shown at checkout before you submit your order.

Delivery times

  • Germany: 2–3 working days
  • Austria, other EU member states and Switzerland: 5–7 working days

These delivery times apply unless stated otherwise for the respective item. The delivery period begins on the day after the contract is concluded.

Shipping method

We ship with DHL. Mattresses are delivered by freight forwarder. As soon as your order has been dispatched, you will receive a shipping confirmation by email, with tracking where available.

Deliveries to Switzerland

Deliveries to Switzerland are made duties unpaid. Swiss import VAT, any customs duties and the carrier's customs clearance fees are included neither in the purchase price nor in the shipping costs. They are charged on import or on delivery and are to be borne by you. Information on the amounts is available from the Federal Office for Customs and Border Security (FOCBS).

Transport damage

Please report obvious transport damage to the carrier as soon as possible and let us know. This does not affect your statutory rights.

Returns

Consumers have a statutory right of withdrawal of 14 days; for details, please see our cancellation policy. If you withdraw, you bear the direct costs of returning the goods. For goods that cannot normally be returned by post due to their nature (e.g. mattresses), costs arise for the return by freight forwarder; depending on the location, these are estimated at approximately 100 EUR up to a maximum of approximately 250 EUR. Information on the return process can be found on our Returns page.

Questions about shipping

Cottonbabe Interior GmbH, Riegelgartenstr. 13, 76703 Kraichtal, Germany
Phone: +49 7258 210
Email: info@cottonbabe.com