Returns 📦
You can withdraw from your order within 14 days of receiving the goods without giving reasons. This is how the return works:
1. Inform us of your withdrawal within the period, e.g. by email to info@cottonbabe.com, stating your order number. You will find all details in our cancellation policy.
2. Pack the goods securely and enclose a note with your order number.
3. Send the parcel with sufficient postage to our return address.
Return address:
Cottonbabe Interior GmbH
Riegelgartenstr. 13
76703 Kraichtal
Germany
You arrange the return yourself with a carrier of your choice and bear the costs. We do not include a return label.
Mattresses cannot be returned by normal post. In this case, please contact us in advance: the return is made by freight forwarder, and you bear the direct costs. Depending on your location, these are estimated at around 100 € up to a maximum of around 250 €; we will tell you the exact amount in advance by email.
Following these instructions is not a condition for effectively exercising your right of withdrawal.
After a withdrawal, we will refund all payments we have received from you, including the cost of standard delivery, at the latest within 14 days of receiving your withdrawal. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned them, whichever is earlier. We will use the same means of payment that you used for the order.
If you have any questions, you can reach us at info@cottonbabe.com or by phone at +49 7258 210.